Delete account
You can delete your Koyonari account at any time. Deleting it removes the account and the records saved with it in the cloud, and this can’t be undone. For full retention details, see Section IX of the Privacy Policy.
Delete in the app
- Open the “Self” tab and tap your account email at the bottom of the identity card (if no email is shown, tap the line in the same place) to open the “Account” page.
- Tap “More” (⋯) in the top right and choose “Delete account”.
- In the confirmation, tap “Delete account” again.
You need an internet connection to delete your account. Once it’s done, you’re signed out on every device. If the app asks you to revoke access, remove Koyonari in your Apple or Google account settings.
What is deleted
- Account: your sign-in details and your sessions on every device.
- Cloud records: slips, kept slips and seals, notes and reflections, questions and readings, photos, birth details, and settings synced with your account.
- Membership and questions: the account’s membership status and any unused purchased questions.
- Records on this device: the account’s records on the device you delete it from.
Sign-in authorizations and all sessions end immediately; cloud records and photos are generally purged within 30 days.
What is kept
- Order and transaction records: kept for the periods required by tax, accounting and related laws. After deletion they are unlinked from the account; only the transaction ID, product and time remain, so the same purchase is never credited twice.
- Logs: kept as long as needed for troubleshooting and security, then deleted or de-identified.
- Records saved while signed out: they stay on your device and are deleted when you uninstall the app or clear its data.
Subscriptions
Memberships are managed by the App Store or Google Play. Cancel yours separately in the store you bought it from. We recommend cancelling before you delete your account.
- App Store: Manage subscriptions
- Google Play: Manage subscriptions
Request deletion by email
If you can’t use the app, email hi@koyonari.com from your account’s email address with the subject “Delete account”. If you signed in with Apple or Google, say so in your email. We’ll verify your identity, delete the account, and reply within the period required by law.
Operator
InCosmos KK
Email: hi@koyonari.com
For the address and other details, see the Notice under the Act on Specified Commercial Transactions.